Privacy Policy

We consider respecting individual privacy to be of utmost importance and are committed to using the information you provide in a safe and ethical manner.

Whenever you provide us with your information, whether through these methods or others, we will collect and use it in accordance with this policy. We are committed to handling all personal data responsibly and in compliance with applicable data protection laws.

As required by data protection laws, we must inform you about how we will handle any personal data we collect from or about you.

If we request your personal data for a secondary purpose—such as sending updates, informative content, or marketing materials—we will either seek your explicit consent directly or invite you to update your communication preferences.

If you decide to withdraw your consent after opting in, you can do so at any time. Simply email us at hello@esgr-impact.com to stop us from contacting you or from collecting, using or sharing your information. Please be aware that ESGR may contact you regarding any safety or quality concerns related to your registered appliance, regardless of your privacy preferences.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or to opt out, please contact us at:

Email: hello@esgr-impact.com.

Direct Actions

The majority of the personal data we handle is supplied directly by you for one or more of the following purposes:

  • When you register for an account with us.
  • When you use your account to request or purchase products from us.
  • When you interact with us on social media platforms.
  • When you voluntarily complete any surveys we provide.
  • When you leave comments or reviews about our products or services.
  • When you subscribe to receive our newsletter.
  • When you are selected for re-engagement marketing campaigns, we verify your most current mailing address using data available from third parties. We update your account accordingly to ensure you continue receiving the information you have agreed to receive.
  • When you contact us by any method (including through our websites, by phone, email, or post) with questions, complaints, or other inquiries.

Personal Data

The personal data we collect varies based on how you interact with us. We may gather and process the following types of information:

  • Personal identifiers: such as your name, date of birth, and gender
  • Contact information: including your email address, billing and shipping addresses, and phone number
  • Transaction details: including records of purchases and orders you’ve placed, as well as your password if you’ve created an account on our website
  • Profile information: including your interests, preferences, feedback, and responses to surveys
  • Usage information: your browsing behaviour and activity on our websites
  • Technical data: automatically collected details such as your IP address, browser type and version, time zone and location settings, browser plug-in types and versions, operating system, platform, and the devices you use to access our site. We gather this data through cookies and similar technologies—please see our Cookies Policy for more information.

Cookies Policy

We use cookies to enhance your experience, analyse site usage, and support marketing efforts. By continuing to browse this site, you agree to our use of cookies.

Cookies are small text files stored on your browser or device that help recognise it when you visit websites or use online services. These cookies may be set by the site you’re visiting or by other domains. Some cookies are essential for providing the services you request or for enabling basic site functionality, and we use these automatically. By continuing to use this site, you consent to the use of all other types of cookies as described in our policy.

Some of the cookies we use may process, store, or transfer your personal data to countries outside your own, where privacy laws may offer different—or potentially lower—levels of protection. By consenting to our use of cookies, you also agree to this transfer, storage, and processing of your data.

Most web browsers let you block all cookies—or only third-party cookies—through your settings. However, blocking all cookies, including those essential for the site to function, may affect how the site works and could limit your experience.

Any updates to how we use cookies will be posted on this page. If we make significant changes to our cookie practices, we’ll notify you on our website and request your consent for the new use. We encourage you to check this page regularly for the latest information.

Security Notice

ESGR values your security and is dedicated to safeguarding your personal data. This Security Notice outlines the security measures and practices we have in place to protect your information.

ESGR utilises a combination of administrative, technical, and physical safeguards to help protect personal data from unauthorised access, use, disclosure, alteration, or destruction. We have implemented appropriate security measures to prevent your personal data from being accidentally lost or improperly accessed, used, or shared. In addition, we follow data minimisation principles and restrict access to personal data to employees, contractors, and third parties who need it for legitimate business purposes. These individuals are required to follow our instructions and are bound by confidentiality obligations. 

By using ESGR services or submitting personal data to us, you consent to receive electronic communications from us regarding security, privacy, and other administrative matters related to your use of the services. In the event of a security breach, we may notify you through the services, via email, or by other appropriate means. Please note that while we take reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. As such, we cannot guarantee absolute security.